General information

Welcome to the Trade System Labs FAQ page. Here you will find answers to the most frequently asked questions about our trading software. We are committed to providing high-quality service and transparency to help you make informed decisions. Explore the sections below to find the information you need. For any further clarification, feel free to contact us through the Contact page.

Before You Explore Our FAQs

At Trade System Labs, we strive to make your experience as smooth and transparent as possible. Whether you're new to our platform or an experienced user, this section is designed to help you quickly find the information you need. Below, you'll discover answers to common questions about our services, features, and tools.

If you're looking for guidance, troubleshooting tips, or simply want to learn more about how our systems work, you're in the right place. And if you don’t find what you’re searching for, our support team is always ready to assist you.

What is an automated trading SaaS?

An automated trading SaaS (Software as a Service) is a cloud-based platform that uses predefined algorithms or user-configured strategies to execute trades on supported markets. It allows users to automate part or all of their trading activities without needing to monitor the markets manually.

Do I need trading experience to use the platform?

No advanced experience is required, but having a basic understanding of trading principles is recommended. The platform provides guidance, documentation, and user-friendly tools to help both beginners and experienced traders operate efficiently.

Can I customize my trading strategies?

Yes. Users can customize parameters such as entry and exit conditions, risk management rules, and asset preferences. Depending on your subscription plan, you may also access advanced configuration options or strategy-building tools.

Does the platform guarantee profits?

No. All trading involves risk, and no platform or algorithm can guarantee profits. Users should always be aware of market volatility and only trade funds they can afford to lose.

How often are updates released?

We continuously improve the platform with performance enhancements, new features, and security updates. These are automatically applied with no downtime required on your side.

On which platforms are the software solutions available?

Our services are available for the following trading platforms: MetaTrader 4 (MT4), MetaTrader 5 (MT5), TradingView, and cTrader.

Do you offer refunds?

Yes, we offer refunds in accordance with our Terms of Service. Refund requests are evaluated on a case-by-case basis and are generally approved only when technical issues prevent the platform from functioning as intended and cannot be resolved by our support team.

How can I contact you?

You can reach our team through the Contact page on our website. Simply fill out the support form, and one of our representatives will get back to you as soon as possible.

Is my payment information secure?

Yes. All payments are processed through trusted third-party providers that use industry-standard encryption and security protocols. Your full payment details are never stored on our servers, ensuring maximum protection against unauthorized access. We continuously monitor our systems and follow strict compliance standards to keep every transaction safe and confidential.

Which brokers are supported?

Our platform does not have strict limits on brokers, you can connect to most brokers available for your trading platform (MT4, MT5, TradingView, or cTrader). However, we strongly recommend using brokers that are regulated, certified, and offer low spreads and commissions. This ensures safer trading conditions and helps prevent potential fraud.

Do I need a VPS?

A VPS (Virtual Private Server) is optional but recommended for uninterrupted trading. Using a VPS ensures your automated strategies run 24/7 without relying on your local computer.

Is the system suitable for beginners?

Yes. Our platform is designed to be user-friendly and accessible to both beginners and experienced traders. We provide tutorials, guides, and customer support to help new users get started safely.

Can I monitor my trades from mobile devices?

Yes. You can monitor your trades and view performance reports from any device with internet access. While the full setup and configuration are easier on a desktop, mobile access allows you to track your trading activity on the go.

Beyond Expectations

We are here to support you at every stage of your trading journey. Discover our software and see how we are committed to providing you with quality and excellent service. Join us to grow and succeed together. We are delighted to have you on board.

Address

Via dei Mirti, 123

20100 Milano

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